1. All products supplied carry their own manufacturers warranty. All parts carry a 14 day money back guarantee from Invoice date. If you are not happy with parts supplied for any reason, they can be returned and either replaced or refunded.
2. Refunded Goods can only be accepted under the following terms:
Parts should be returned In their original packaging and in "as new" condition.
It is the sender is responsibility of posting the goods back to us. We recommend special delivery, as records are then kept.
Please ensure the invoice is also posted with the goods, with all relevant customer detalis.
Guarantee liability is restricted to replacing goods. Should it not be possible to replace goods a monetary refund will be made.
Goods supplied as ordered are liable to a handling charge of upto 20%.
In the case of special orders, we reserve the right to refuse cancellation and refunds.
3. Please contact our sales department and advise us within 3 working days of reciept any lost or damaged goods. As we use independant couriers, we do not accept responsibility for any failure of service by the couriers once consignments have been committed to their charge.
4. All goods remain the property, but not the responsibility of Robbies Hobbies, until paid in full.
5. Please note, any orders paid for by cheque will be subject to a small delay on top of your normal delivery time.
6. Free delivery applies to all orders within mainland UK.
7. We will only send products to the card holders address. For security reasons.
Our guarantees on products do not cover fair wear and tear, items not used for the purpose intended, incorrect fitting or misuse.
